Digital Insurance: How AI is reshaping insurance claims with automation
For policyholders, filing an insurance claim is often a moment of high stress—whether due to a car accident, home damage, or a natural disaster. In these critical moments, speed matters. Customers often rank quick response times as a top priority following a claim, often valuing it more than the actual compensation amount. Yet, as natural disasters increase in frequency and severity, insurers face mounting pressure to process an overwhelming volume of claims while meeting growing customer expectations.
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