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AI Removes Guesswork in An Uncertain World

It’s been a tumultuous year. In just the span of a few weeks, COVID-19 emerged unexpectedly and abruptly altered almost every corner of the commercial insurance space. Stock market and GDP forecasts have whipsawed as economists and investors have tried to make sense of frequently

By Gary Hagmueller|2020-09-18T21:18:30+00:00Sep 11, 2020|

Three Ways AI Can Tackle the Claims Adjuster Staffing Gap

Here are three ways insurance carriers can leverage artificial intelligence to attract a new generation of talent. Commercial insurance faces a growing claims adjuster staffing gap. On the retirement end, there’s a rising tide of experienced adjusters leaving the profession. According to the Pew Research

By Thomas Ash|2020-09-10T20:49:44+00:00Sep 3, 2020|

Using AI to Identify Work Comp Fraud Related to COVID-19

As employees return to work after the COVID-19 crisis has subsided, insurers and employers will likely experience a surge in claims related to the virus. Analysts expect coverages for workers compensation, employer liability, and business interruption to be especially hard hit.[i] The California Workers Compensation Insurance

By Gregory Johnson|2020-08-21T23:47:21+00:00Aug 8, 2020|

The Journey of a Commercial Claim with AI

As the world of claims continues to evolve, AI will become even more important, driving new insights and breakthroughs. Across commercial insurance, from auto liability to workers’ compensation, claims that involve a bodily injury tend to follow a common lifecycle from the moment a claim

By Ji Li|2020-08-27T17:50:18+00:00Jul 20, 2020|

How Explainable AI Changes the Game in Commercial Insurance

Artificial intelligence (AI) drives a growing share of decisions that affect every aspect of our lives, from where to take a vacation to healthcare recommendations that could affect our life expectancy. As AI’s influence grows, market research firm IDC expects spending on it to reach $98 billion in

By Dustin Oxborrow|2020-07-29T18:27:10+00:00Jul 7, 2020|

How to Recruit Claims Adjusters: Embrace Intelligence

If you look at a list of preferred jobs of college graduates, “claims adjuster” might not make the list. Insurance claims operations likely seem foreign to a 21- or 22-year old who probably has never had to file a claim. There is limited understanding about

By Thomas Ash|2020-06-26T21:36:17+00:00Jun 25, 2020|

How COVID-19 and Recession Are Upending Workers’ Comp

COVID-19 and the onset of a deep global recession are reshaping every corner of workers’ compensation, from legal issues surrounding coverage to the delivery of care to injured workers. Some of the changes can be anticipated based on prior recessions. But others are new

By Gary Hagmueller|2020-06-16T21:05:24+00:00May 5, 2020|