As the world of claims continues to evolve, AI will become even more important, driving new insights and breakthroughs. Across commercial insurance, from auto liability to workers’ compensation, claims that involve a bodily injury tend to follow a common lifecycle from the moment a claim
Artificial intelligence (AI) drives a growing share of decisions that affect every aspect of our lives, from where to take a vacation to healthcare recommendations that could affect our life expectancy. As AI’s influence grows, market research firm IDC expects spending on it to reach $98 billion in
If you look at a list of preferred jobs of college graduates, “claims adjuster” might not make the list. Insurance claims operations likely seem foreign to a 21- or 22-year old who probably has never had to file a claim. There is limited understanding about
COVID-19 and the onset of a deep global recession are reshaping every corner of workers’ compensation, from legal issues surrounding coverage to the delivery of care to injured workers. Some of the changes can be anticipated based on prior recessions. But others are new
It’s a common story: A worker falls off a ladder while performing his job and gets hurt. A bone is broken, a disc is ruptured — the worker is in pain and can’t go to work. He files a workers’ comp claim but needs a
We live in a society ruled by rankings. Websites are devoted to them; YouTube careers have been built based upon them. Which players we select for fantasy teams, where our kids go to college, who can be trusted for a home improvement project, even which
In just the past few weeks, two new forces have emerged that will reshape the workers’ comp system for years to come. The first is the COVID-19 pandemic, which has now infected over 1 million people globally, creating both sudden and deep shifts to personal
Wondering how AI can help detect medical provider scams? Wonder no more. Artificial intelligence (AI) is redefining work in nearly every industry thanks to the increase in accuracy, efficiency and cost-effectiveness that AI-based applications offer. One of the latest industries to benefit is insurance, where
A lot of the concern about artificial intelligence in the workplace appears to be based on what people have seen in cartoons, read in novels, or watched in sci-fi movies, where the world is portrayed as being overtaken by robots. Now that AI-based systems and applications are
This article was first published in WorkCompWire Risk management is integral to insurance, but it’s traditionally been an inexact science. Thanks to recent technological advances, however, risk management is about to get a long-overdue upgrade. If an eyebrow is raised, it is likely because the
