Forbes: How Will AI Change The Job Market?
Certain companies, such as McDonald’s and Chipotle, have been experimenting with artificial intelligence robots in their drive-thrus. Though not advanced enough to successfully imitate a human customer service worker, these examples suggest you may one day see AI replace most workers in this field.
In a slightly related example, Canal Insurance, a trucking insurance company, recently partnered with CLARA analytics. CLARA provides insurance claim optimization technology that assesses and helps resolve claims. It also identifies cases at risk of escalation. This technology could improve customer service for many companies and accelerate inefficient processes.
Q.ai, Forbes Contributor
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