CLARA Analytics Takes On Escalating Commercial Auto Claims With Its AI-Driven Litigation Avoidance Engine
SANTA CLARA, Calif. — Feb. 2, 2022 — As commercial auto losses continue to climb, CLARA Analytics (“CLARA”), the leading provider of artificial intelligence (AI) technology in the commercial insurance industry, releases its latest Litigation for Commercial Auto, empowering insurers to evaluate litigation risk, identify the best attorneys for each claim, resolve claims quickly, and control escalating costs. Powered with advanced AI technology, insurers now have a path to control the rapidly increasing costs by optimizing claims management and avoid litigation. CLARA uses natural language processing to perform contextual analysis, incorporating structured, semi-structured and unstructured data into its AI analysis.
Loss ratios for commercial auto are among the highest in the industry. That problem is steadily growing worse as social inflation drives verdicts higher, the severity of crashes has worsened, and dramatic shifts in the labor market have led to a shortage of skilled drivers. Hazards have also swelled as the legalization of recreational cannabis has increased and smartphones have become nearly ubiquitous.
“CLARA Litigation for Commercial Auto was launched at a critical time for this industry,” said Tom Warden, Chief Insurance and Science Officer at CLARA Analytics. “As loss ratios continue to climb, insurers are looking to innovation as a means of reining in costs. Legal costs make up 40% of losses for commercial auto. CLARA’s technology has proven to be a critical tool for our customers.”
The commercial auto sector is facing a perfect storm of factors that have combined to negatively impact losses in the industry:
Worsening accident severity. Motor vehicle fatalities rose by 5% in 2020, despite a significant decline in vehicle miles traveled (VMT). According to the Zurich Insurance report on commercial auto, fatalities per VMT increased by 23% in 2020.
Shortage of skilled drivers. Zurich also reports that 57% of experienced commercial operators are over 45 years old, and 23% are over 55. As the shortage of skilled drivers worsens, companies will be forced to choose between increasing labor costs or hiring more affordable but less-experienced workers.
Legalization of cannabis. The National Highway Traffic Safety Administration (NHTSA) reports that the percentage of fatally injured drivers who tested positive for drugs increased from 25% in 2007 to 42% in 2016. During the same period, the presence of marijuana among fatally injured drivers doubled. Subsequently, between November 2016 and the end of 2021, legalized cannabis has expanded to allow for recreational use in 14 additional states, including California.
Increases in distracted driving. The Insurance Institute for Highway Safety (IIHS) recently published data indicating that nearly 9% of crash fatalities are the result of distracted driving. Despite laws aimed at limiting smartphone usage by vehicle operators, this trend has grown steadily worse.
Social inflation. The average verdict in lawsuits exceeding $1 million and involving a truck crash stood at $22.3 million in 2018, an increase of nearly tenfold in less than a decade. Mega-claims are increasing in the commercial auto space: The median verdict among the 50 highest single-plaintiff bodily injury verdicts in the U.S. nearly doubled from 2014 to 2018, growing from $27.7 million to $54.3 million.
“CLARA consistently delivers rapid ROI to its customers across all its products. We strongly believe that this track record of success will translate to commercial auto,” said Heather H. Wilson, CEO at CLARA Analytics. “In fact, one of our beta partners was heavily involved in reviewing individual results of our preliminary litigation model and lauded its accuracy.”
CLARA uses natural language processing to perform contextual analysis, incorporating structured, semi-structured and unstructured data into its AI analysis. The company’s AI platform is built around a secure, HIPAA-compliant, SOC2-compliant foundation, offering anytime/anywhere access and complete audibility.
About CLARA Analytics
CLARA Analytics improves claims outcomes in commercial insurance with easy-to-use AI-based products. The company’s product suite applies image recognition, natural language processing, and other AI-based techniques to unlock insights from medical notes, bills and other documents surrounding a claim. CLARA’s predictive insight gives adjusters “AI superpowers” that help them reduce claim costs and optimize outcomes for the carrier, customer and claimant. CLARA’s customers include companies from the top 25 global insurance carriers to large third-party administrators and self-insured organizations. Founded in 2016, CLARA Analytics is headquartered in California’s Silicon Valley. For more information, visit www.claraanalytics.com, and follow the company on LinkedIn and Twitter.